Updating Sage accounting software is prevented by Sophos Home's Exploit Mitigation feature. Please refer to the vendor's documentation for more details: Mmhmm application will constantly trigger "camera is active" on macOS due to the application's processes using the camera all the time (even when not in use by a specific application). This is related to an incompatibility issue, and the workaround can be found in the "Disabling a specific Protected application to allow the software to run" section of this article. Maxthon browser displays garbled text on launch. The workaround is to add a local exclusion for the detection path to gain normal functionality as outlined in - Exploit exclusions (Windows - Local exclusions) Updating the Luminar AI application to 1.5.1 is prevented by Sophos Home's Exploit Mitigation feature. The workaround is to add a local exclusion for path to gain normal functionality as outlined in - Exploit exclusions (Windows - Local exclusions) for the Local Storage location (Example below, although this may be different depending on installation): \\localhost\pipe\forever_local_storage) Luminar AI Some users have encountered issues opening Forever Artisan 6 as it triggers Sophos Home's Exploit Mitigation feature. To resolve this issue add a Web Exception for 127.0.0.1: See "Website Exceptions" section in: The workaround is to "allow application" from Sophos Home Dashboard OR add a local exclusion for the detection path to gain normal functionality as outlined in - Exploit exclusions (Windows - Local exclusions)Įnpass password manager will be blocked by Sophos Home. Launching Convene application from local HTML file is prevented by Sophos Home's Exploit Mitigation feature. Users may also ensure exclude an entire folder for where these applications are saved as per: Setting scan exceptions The workaround is to allow and restore the applications as per: Excluding a file or application from Machine Learning detection. exe's using AutoIt are flagged by Sophos Home's Machine learning feature. Adding a Web Exception for the IP address 127.0.0.1 will assist with accessing some sites. Some German customers have been reporting an issue loading AusweisApp2, used for identification purposes with the German Government. Workaround: Restart Sophos Home UI via Active Monitor:.Sophos Home Shield scanning animation will get stuck if right-click scanning an empty folder.This is a known issue that self-corrects when users reconnect to a network. Sophos Home Shield will turn red if the Mac is started while disconnected from the internet.See our Captive Portal article for workaround options There is currently no workaround other than keeping the feature disabled or using a different browser. Neither HTTP nor HTTPS traffic will be processed by Sophos if Safari's Private Relay is enabled.
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